RETURNS POLICY
We hope you love your order, but if something is not quite right, you are welcome to return it within 28 days of receiving it.
To be eligible for a return, items must be in the same condition you received them, unused, unworn and with all original tags and packaging. Please keep your order confirmation or receipt as proof of purchase.
To start a return, please email us at hello@sorokalondon.co.uk with your order number and the item you would like to return. Returns should then be sent back to the following address at your own expense:
Soroka London
174 Walton Street
London SW3 2JL
United Kingdom
We kindly ask that you contact us before sending anything back, as items returned without prior notice cannot be accepted.
CHRISTMAS RETURNS
To make festive gifting easier, we offer an extended return window during the Christmas period. Items ordered from 15 November 2025 can be returned until 31 January 2026 for a full refund (excluding shipping).
Please note that seasonal items, such as Christmas decorations and other clearly holiday-themed products, are not eligible for return.
INCORRECT OR DAMAGED ITEMS
Please check your order when it arrives and get in touch with us as soon as possible if an item is damaged, defective or not what you ordered. This helps us review what has happened and resolve it for you quickly.
For damaged items, we may ask for photos of the product and its packaging so that we can assess the situation and advise you on the next steps.
EXCEPTIONS AND NON-RETURNABLE ITEMS
A small number of items cannot be returned for hygiene, safety or seasonal reasons. These include:
-
Seasonal and Christmas decorations and other holiday-themed products
-
Personal care or beauty items that have been opened or used
-
Earrings and certain jewellery pieces
-
Gift cards
If you are unsure whether a particular item can be returned, please get in touch before placing your order or before starting a return. Our team is always happy to advise and guide you.
Sale items follow our standard return policy unless stated otherwise on the product page.
EXCHANGES
If you would like to exchange an item, the easiest way is to return it and, once the return has been approved, place a new order for your preferred item. This ensures the size or colour you want is available and reserved for you.
REFUNDS
We will email you once we have received and inspected your return and let you know whether the refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days.
Please remember that it can take some time for your bank or card provider to process and show the refund on your statement. If more than 15 business days have passed since we confirmed your refund and it has not appeared, please contact us at hello@sorokalondon.co.uk.
