Refund policy
RETURNS POLICY
We have a 28 day return policy. This means you have 28 days from the day you receive your order to request a return.
To be eligible for a return, items must be in the same condition you received them, unused and unworn, with all original tags and labels attached and in their original packaging. Please keep your order confirmation or receipt as proof of purchase.
To start a return, please email us at hello@sorokalondon.co.uk with your order number and the item you would like to return. Returns should then be sent at your own expense to:
Soroka London
174 Walton Street
London SW3 2JL
United Kingdom
Items sent back to us without first contacting us will not be accepted.
If you have any questions about a return before sending it back, you are very welcome to email us at hello@sorokalondon.co.uk.
CHRISTMAS RETURNS
For Christmas purchases, items ordered from 15 November 2025 can be returned up until 31 January 2026 for a full refund (excluding shipping).
Seasonal items, such as Christmas decorations and other clearly holiday-themed products, are not eligible for return.
INCORRECT OR DAMAGED ITEMS
Please check your order when it arrives and contact us as soon as possible if an item is damaged, defective or not what you ordered. This allows us to review the issue and put things right.
For damaged items, we may ask for photos of the product and its packaging so that we can assess the problem and advise on the next steps.
EXCEPTIONS AND NON-RETURNABLE ITEMS
Some items cannot be returned for hygiene, seasonal or safety reasons. These include:
- Seasonal and Christmas decorations and other holiday-themed products
- Personal care and beauty items that have been opened or used
- Earrings and certain jewellery pieces
- Gift cards
If you are unsure whether a particular item can be returned, please contact us before placing your order or before starting a return.
Sale items follow our standard return policy unless otherwise stated on the product page.
EXCHANGES
The simplest way to exchange an item is to return it and, once the return has been approved, place a new order for the item you would like instead. This helps ensure the size or colour you want is reserved for you.
REFUNDS
We will email you once we have received and inspected your return and let you know whether the refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days.
Please remember that it can take some time for your bank or card provider to process and show the refund on your statement. If more than 15 business days have passed since we confirmed your refund and it has not appeared, please contact us at hello@sorokalondon.co.uk.
